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Frequently Asked Questions

Do You Have Any Setup Fees?

Regular orders do not have setup fees but they do have screen fees (see below). We only have setup fees for orders with custom neck tags. The setup fee for custom neck tags is $25.00, which includes all sizes.

What Is A Screen Fee?

Screen fees are a one-time charge per design. Each color in your artwork requires a separate screen for production.  Example; a 4 color design would require 4 screens at $10.00 per screen for a total of $40.00 in screen fees.  ONE-TIME PER DESIGN.  There would be no charge for this when you re-order with the same artwork.

 
Who Supplies The Garments?

Typically we supply the garments and the price for them is included in the quote you receive. We have many accounts setup with the largest wholesale suppliers across the nation and are able to get just every brand and garment type on the market delivered quickly. You will be able to browse through our wholesale websites and magazines to choose from thousands of garment options. Although, you CAN supply your own garments if you would like to and will then only be charged for the printing services.

 
When Is Payment Required?

A 50% deposit is required when the order is placed. We will not begin ordering the garments, setting up artwork, or prepping for production before the down payment is made. The second half of the payment is due before we ship the order or at the time of pickup.

 
What Payment Types Do You Accept?

We accept PayPal payments, all major credit cards, cash, checks, and money orders.

 

How Large Can An Imprint Be?

The standard print size is a maximum of 14” x 18”, and the jumbo print size is a maximum of 17” x 25”. You do however need to be aware of the printable areas for specific garments (see below).

PRINTABLE AREAS

Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. 

 

  • Adult - 13” W x 18” H

  • Women's - 11” W x 16” H

  • Youth - 11” W x 16” H

  • Toddler - 7” W x 10” H

 

NOTE: Any print that goes over a seam can result in imperfections in the print.

 
What Is Your Turnaround Time? What If I have A Specific Deadline?

Typically turnaround time is 7-10 business days + shipping. This is the average time it takes us to complete an order, starting when the deposit is made AND when we have all the necessary information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Taking longer than 24 hours to approve your digital proofs may delay your order. If you have a deadline for your order, you must let us know when placing it. A rush fee may apply if there is not enough time to complete your order under normal circumstances.

 

NOTE: Turnaround time is only an estimate and is not guaranteed. Any circumstances out of Syracuse Screen Printing’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

 

Is There An Order Minimum?

We do have a minimum of 6 number you prints you must order, although anything less than 12 shirts per design will be priced individually as a fully custom order and will not follow our regular price charts. We always recommend ordering at least 12 shirts per design but 24 or more for the best pricing.

 

Can I Mix And Match Shirt & Ink Colors?

Yes mixing shirt colors and even garment types is ok as long as the artwork stays the same and the ink colors are the same. If the ink color(s) change then a color change fee(s) may apply. 

 
What Is A Color Change Fee?

A color change fee is an additional charge that may be added to an order that has the same artwork being printed in multiple ink colors. Color change fees are $10.00 each.

 

Example: If you have a 1-color design that you want printed in gold ink on black shirts and then also printed in red ink on grey shirts, we would use the same screen for all of the shirts. So we would have to print the black shirts with gold ink and then stop and take down the screen, wash it out, wait for it to dry, and then put it back up so we can use it to print the grey shirts with red ink.  

 

Can I Get A Sample Before I Order?

If you are unsure of what garments to select, we can gladly order a number of blank samples for you to choose from if we don’t already have samples to show you. The first 2 samples will be free but the rest will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order. Although, if you want a printed sample then we will have to charge you a sample fee (varies depending on garment type) and the initial one-time screen fee(s). 

 

NOTE: You will not get charged for the screen fee(s) again when you actually place your order.

 

Why Are 2XL & 3XL Items More Expensive?

For all garments, sizes 2XL and up are more expensive for us to purchase from our suppliers. This is just because the garments use more fabric than standard S-XL sizes so the manufacturers charge more for them. The additional cost varies for different garment types/brands. We will have to charge you a 2XL+ Fee, which will be anywhere from $1.00 - $2.00 per 2XL+ size garment.

 

What Format Does My Artwork Have To Be In?

Artwork must be supplied in a suitable electronic format (print ready artwork) in order to avoid a design fee (see below).  Multi-color artwork must be in Vector art format, CMYK, and all colors must be SPOT colors, including white.  All type must be converted to paths.  The preferred format is Adobe Illustrator. If you do not have or know how to create/convert your artwork into Vector art format, we will gladly convert it for you but unfortunately there will be an additional charge for the work.

 

NOTE: Word processing formats – PDF, MS Word, PowerPoint, and Excel files are NOT designed for spot color separation and will incur additional art charges.  Web graphics – 72 DPI, JPEGs, and GIFs are NOT acceptable because their resolution is too low and will result in jagged and uneven edges when enlarged. Syracuse Screen Printing Co., LLC is not responsible for poor quality printing due to poor artwork.

 

How Is The Price Determined?

The price per item is determined by the brand/type of garments you choose, the quantity (per design), the number of print locations, and the number of ink colors in each print location.

 

Example 1: 50 High Quality American Apparel T-shirts with a 1-color print on the front are $8.25 per shirt, but 50 Standard Gildan T-shirts with a 1-color print on the front are only $5.25 per shirt.

 

Example 2: 12 Standard T-shirts with a 1-color print on the front are $8.00 per shirt, but 50 Standard T-shirts with a 1-color print on the front are only $5.25 per shirt. If you want to add an additional 1-color print on the back of the shirt then it will be an additional $1.25 per shirt.

 

Example 3: 50 Standard T-shirts with a 1-color print on the front are $5.25 per shirt, but 50 Standard T-shirts with a 6-color print on the front are $7.75 per shirt.

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